Please read our policies carefully Laptop Centre reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at 1-800-460-5221 or email us at info@laptopcentre.com

Order Status

To check the status of your order, please call or email us. A Laptop Centre representative will look into your inquiry and provide an email or telephone response within 24 hours of receiving your inquiry.  

For all communications, make sure you have your Online Order# handy so that our staff can assist you in a timely manor.

You will be notified if any of the following situations arises:

• Your shipping and billing information do not match.
• Your information cannot be verified due to missing information or typo.
• The item you ordered is currently out of stock, will take longer than estimated to get back in stock, or is no longer available.

Make sure your email address is correct and update it if necessary. Laptop Centre accepts no responsibility for problems that may occur with your order or any losses you my incur due to information errors, incorrect email address, our email being lost, such as by junk mail filters, or our phone calls/voice mails not being answered.

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Making Changes

If you require a change to your order, such as adding or removing items, or correcting any information, please contact us immediately. As in-stock orders may be shipped as quickly as 1-2 business days (including payment confirmation), we may not be able to make requested changes in time.

If you wish to cancel your order, please contact us immediately. See our cancellations policies for more information.

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Return Policy

If you are not satisfied with a product purchased from Laptop Centre, and would like to request a return or a replacement, please note the following:

1. Returns for refund are only valid within 14 days of your original purchase date unless otherwise specified on the invoice.
2. All products that had been registered with the manufacturers for warranty and service support cannot be returned to Laptop Centre for credit or replacements. The warranty services of such products will be handled by the manufacturer directly.
3. Certain products cannot be returned for refund or replaced for hygienic requirements or special as-is sales conditions. Please refer to the return/warranty policy details of such items on the invoices.
4. Software do not have any warranty and cannot be returned for refund or replaced due to authentic licensing registration/activation requirements.
5. Laptop Centre will assess a minimum 5% restocking fee on any opened or used products.
6. All products must be returned in the original packaging, including any accessories, manuals, documentation, packing materials and box.
7. All products returned for refund must be in good resalable conditions*
8. Laptop Centre will assess a minimum 5% restocking fee on any opened or used products.
Laptop Centre will only accept defective items that are within the store warranty period. Defective items returned within the DOA period but without the complete accessories and packages will be accepted for repair only. Products that are classified as physical damage will not be covered by Laptop Centre’s warranty.


Please see below for policies on non-defective or defective items.

*Laptop Centre reserves the right to charge higher restocking fees for special circumstances such as damaged packaging or missing accessories. A product's fitness for resale will be determined by our staff.

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Non-Defective Return Policy

Non-defective items may, at Laptop Centre’s sole discretion, be accepted for return. Please note the following:

1. Unopened or unused products are eligible for full refund or exchange
2. No refunds or exchanges are permitted on all opened/used printer cartridges/toners, blank media (CD/DVD/etc.), software, water-cooling, and headsets


Defective Return Policy

Defective products* may be returned for exchange, refund or credit for up to 14 days. Please note the following:

1. Laptop Centre reserves the right to determine whether the product is defective or not. The product will only be replaced directly once it has been deemed defective.
2. Physically damaged products will not be accepted for refund or exchange

*LCD monitors must have 4 or more dead pixels to be considered defective. Notebooks must have 4 or more dead pixels to be considered defective. For desktops, notebooks and netbooks, we may require 24 hours period to assess the equipment before processing the return.


Reseller Warranty (Same as above)


Corporate/Government Account Warranty

1. All defective items will be replaced immediately or with minimal turn-around time depending of the availability of the product
2. Opened or Unopened items (defective and non-defective) may be returned within 30 days with no restocking fee.

Above policies only apply to orders purchased by Purchase Orders or Government/Corporate Credit Cards. Credit card must be provided at time of return.

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Warranty Policy

All warranty periods indicated are from Laptop Centre, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer or shorter than the warranty period covered by Laptop Centre. Please refer to the manufacturer's website or product manuals/packaging for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage, etc. In no way does Laptop Centre’s warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on your product, you must contact Laptop Centre by phone or email to address the problem. If a technician is unable to resolve the problem over the phone or email, and deems the product defective or requiring testing, you will be required to fill out a Return Authorization Form (RMA) (right-click and Save Link As), and email it to info@laptopcentre.ca. After receiving an RMA number, you will be required to ship the defective item back to Laptop Centre with the RMA number marked or labelled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. Laptop Centre recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Laptop Centre does not warrant a physically damaged product.

Laptop Centre does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

Laptop Centre will cover shipping charges both ways for the first 14 days on dead on arrival (DOA) products, both OEM and retail. This 14 day period starts from the original day of shipment of your order. Please use standard ground shipping. Laptop Centre will only reimburse up to 50% if non-standard shipping is used, such as express.

If the product is determined to be defective and is covered by our in-store direct exchange policy, you will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 30 days from when the order was originally shipped out to you.

After the first 30 days, you will have to wait an estimated 2~6 weeks until Laptop Centre gets a replacement or repaired item back from the manufacturer or supplier. Laptop Centre will cover the shipping charge for sending the product back to you for up to 90 days for OEM products and 30 days for retail products, from when the original order was shipped.

It is recommended that customers deal directly with the manufacturer for all retail products for faster turn around times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.

Laptop Centre can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service after the first 30 days of purchase. For OEM products that have a 1 year warranty, Canada Computers will not cover shipping charges after the first 90 days.

At no time after the 14 day DOA period will Laptop Centre cover the shipping cost for shipping the product from you to Canada Computers.

If the product is not defective, you will be responsible for return shipping charges.

Laptop Centre is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.